Front Desk Receptionist - Eco-Friendly Boutique Hotel in Bali

Join Gravity Eco Boutique Hotel, a premier sustainable hospitality destination in the heart of Bali, as a Front Desk Receptionist. This is a unique opportunity to deliver exceptional customer service while contributing to an eco-conscious environment. As part of our dedicated front desk team, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

Our hotel is more than just a place to stay; it's a sanctuary where nature and comfort coexist. You'll be working in a vibrant, eco-friendly setting, using tools like PMS (Property Management System) and CRM (Customer Relationship Management) software to manage reservations and guest interactions efficiently.

In this role, you'll handle check-ins and check-outs, process payments, and assist with guest inquiries, all while promoting our commitment to sustainability. This is your chance to make a difference in the travel industry while building a rewarding career in one of Bali's most unique hotels.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the reception desk, ensuring a warm and welcoming atmosphere.
• Handle check-ins and check-outs, including processing payments and issuing receipts.
• Manage guest reservations using PMS (Property Management System) and CRM (Customer Relationship Management) software.
• Provide information about hotel amenities, local attractions, and dining options.
• Coordinate with housekeeping, restaurant, and other departments to ensure smooth guest experiences.
• Maintain accurate records of guest arrivals and departures.
• Promote the hotel's eco-friendly initiatives and sustainability practices to guests.
• Handle guest complaints and concerns professionally and efficiently.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent experience.
• Minimum 1 year of experience in hospitality or front desk roles.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with PMS and CRM software is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving and customer service skills.
• Commitment to sustainability and eco-friendly practices.

🛠️ Keahlian

Lowongan Terkait